How to log a complaint, where can a complaint be made

  • Any customer having a grievance, complaint, feedback with respect to the product and services offered by Mata Securities India Pvt. Ltd. (hereinafter referred to as ‘the Company’) may write to the Company’s Customer Service Department through any of the following channels:
  • E-mail ID(for Stock Broking Services): 
  • Website –

How a complaint should be made

    • An Investor can make a written complaint through a letter also. The Company maintains an investor grievance register in which all the details of every complaint shall be entered.
    • The Redressal officer shall login to the designated investor grievances email id on daily basis to look whether there is any investor complaint lodged or not.
    • All the details of complaints received will be passed on to the concerned department as soon as it is received.
    • Letter or mail will be written to the investor who has complained, acknowledging receipt of the complaint and informing them that the same is being looked into.
    • Redressal officer will obtain all the facts of the complaint for a proper investigation. He/she will Look into all the aspects of the complaint and resolve the same as soon as possible.

    When to expect a reply

    There is a standing policy of the company to resolve the investor complaints within a maximum period of seven days from the receipt of the same except for a complicated case.

    Whom to approach for redressal

    Customers are requested to first raise their concerns through any of the channels mentioned above.

    In case of delayed or no response

    Grievance Redressal officer: Mr. Amol Agrawal

    E-mail ID:

    Telephone no.: 022-68310470

    Address: B 402, Business Square, Andheri – Kurla Road, Chakala, Andheri – East, Mumbai – 400093, Maharashtra, India.